Return Policy

Returns Policy

Our return policy allows you to request a refund within 7 days of receiving your product. If you decide to return the product since you no longer need it or changed your mind, you are entitled to return the item in complete packaging and good condition within 7 days of receipt. Please be advised that all return requests are subject to approval.

In order for a return to be approved, make sure that below is equal to the product you return:

• The product should be in the same condition as when it was received.

• The product shall also be in their original containers with labels intact and protective stickers.

• The product is purchased directly from our website 

In the event that the product you received is defective, you are entitled to request a return for an exchange or refund within 30 days of receipt. Please be advised that all return requests are subject to approval.

Only partial refunds will be granted or refunds will be refused in certain situations:

• Goods that are not in their original condition or are damaged.

• Items that are missing parts for reasons beyond our control.

• Box is damaged or missing

• Items returned more than 30 days after delivery.

 

Extended Holiday Returns Policy

For purchases made in December, we offer an extended return period to make your holiday shopping easier. Any items purchased during December can be returned until the end of January, allowing you extra time for any post-holiday returns or exchanges. This policy applies to all eligible purchases, ensuring a worry-free gift-giving season.

 

Initiate a return

To initiate a return, follow these steps

(1)- Contact us: Send an email to info@nomadixa.com with your order number and reason for return. If possible, attach clear photos and videos of any damage or problems.

(2)- Return authorization: Our customer service will provide you with instructions on how to return the product. Depending on the reason for the return, you may be asked to provide additional information or documentation.

(3)- Return with shipping: Send the product to the address provided at your own expense. Make sure the product is carefully packaged to avoid damage during transport. We kindly ask that you provide us with the return tracking number, as we cannot be held responsible for lost packages during transit.

(4)- Inspection and processing: When we receive the returned product, we will inspect the condition and reason for the return. We will process your refund accordingly. Please note that shipping fees are non-refundable.

Refunds

Once the returned item(s) are received and inspected, we will process the refund to your original payment method within 3-5 business days. Please note that it may take 7-10 business days for the refund to reflect in your account, depending on your financial institution.