FAQ's
1. Orders & Shipping
Q: How long does shipping take?
A: Shipping times vary based on your location. Domestic orders typically arrive within 5–8 business days, while international orders may take 7–15 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over 75$.
Q: Can I track my order?
A: Absolutely! Once your order is shipped, we’ll send you a tracking link via email so you can monitor its journey.
Q: Do you ship internationally?
A: Yes, we ship to most countries worldwide. Shipping fees and delivery times will be calculated at checkout.
2. Returns & Refunds
Q: What is your return policy?
A: We offer hassle-free returns within 14 days of delivery for unused and undamaged products. See our return policy for details.
Q: How do I request a return or exchange?
A: Simply contact our customer support team at info@nomadixa.com with your order number and reason for the return. We’ll guide you through the process.
Q: How long do refunds take?
A: Refunds are typically processed within 5–7 business days after we receive and inspect the returned item.
3. Product Information
Q: Are your products eco-friendly?
A: Many of our products are designed with sustainability in mind, using durable, eco-conscious materials. Check individual product descriptions for details.
Q: How do I know which product is right for my trip?
A: Check out our product guides and customer reviews on each product page, or reach out to us for personalized recommendations.
Q: Are your products suitable for long-term travel?
A: Absolutely! Our products are lightweight, durable, and designed to meet the needs of both short trips and long adventures.
4. Payments & Security
Q: What payment methods do you accept?
A: We accept major credit/debit cards, PayPal, and other secure payment options
Q: Is my payment information secure?
A: Yes, we use SSL encryption to ensure your payment details are safe and secure.
5. Blog & Travel Tips
Q: Do you provide travel tips or destination guides?
A: Yes! Visit our blog for travel inspiration, destination guides, and tips to make your journey seamless and enjoyable.
Q: Can I suggest topics for your blog?
A: Of course! We’d love to hear from you. Send us your suggestions at info@nomadixa.com
6. Contact & Support
Q: How can I contact customer support?
A: You can reach us at info@nomadixa.com or via our live chat feature. Our team is available 24/7.
Q: Do you have a physical store?
A: Currently, we operate exclusively online to keep costs low and pass the savings on to you.
Q: What should I do if I have an issue with my order?
A: Please contact us immediately at info@nomadixa.com We’ll do our best to resolve your issue promptly.